Who we are

About us

The MBTA is one of the largest public transit systems in the country, serving nearly 200 cities and towns and over one million daily riders on the subway, bus, ferry, and Commuter Rail. The Customer Technology Department (CTD) began as a startup within the MBTA to improve customer service through innovative programming and engineering.

Learn how we got started from The Boston Globe and Boston.com.

We work with purpose

We apply creative, modern approaches to complex problems in public transportation. We work iteratively so we can continuously improve the experience of MBTA riders. Everyone contributes to the success of the MBTA by using their unique skills to collaborate in small, agile product teams.

What we offer

  • Dedication to putting users first in research and development
  • The opportunity to do meaningful work
  • A culture that encourages knowledge sharing and continuous learning
  • Competitive compensation
  • Flexible work schedules to support a healthy work/life balance

Are you ready to join us?

Are you ready to improve the experience of millions of MBTA riders?

Full-time roles in the Customer Technology Department of the MBTA are structured differently than traditional government or private-sector jobs. We work with payroll providers that offer pre-taxed health insurance, a 401k option, and paid sick time. Please see individual job postings for more details.

Diversity, Equity, and Inclusion

CTD is dedicated to creating a diverse and inclusive environment—it’s essential to the work we do. In order to effectively partner with MBTA departments and do our best work for riders, our team must reflect the wide variety of people who use the MBTA’s services. We welcome people with different strengths, experiences, and backgrounds who share a passion for improving people's lives. Our team is deeply committed to diversity, inclusion, and continual learning. We strive to foster an environment where each individual is valued, feels a sense of belonging, and is welcomed to bring their best self to work.

Here at CTD, we provide equal opportunity for all employees and applicants. We recruit, hire, train, promote, compensate, and manage all personnel without regard to race, color, national origin, cultural identification or expression, socioeconomic background, religion, gender, gender identity or expression, sexual orientation, family status, marital status, learning style, neurodiversity, genetics, disability, age, veteran status, or any other non-merit based or legally protected grounds.

Research has shown that women and people of color are less likely to apply for roles unless they believe they meet all qualifications. We strongly encourage candidates from marginalized groups to apply, even if you don't believe you meet every one of the job qualifications listed. We’re committed to maximizing the diversity of our team and want to hear from anyone who is passionate about our efforts and interested in supporting our work for riders.