![CTD team photo](/images/ctd-team-glx.jpg)
Customer Technology
Department
CTD applies design thinking and agile methodologies to develop products that streamline processes at the MBTA. Our team is unified by continuous progress on the shared goal of improving the rider experience.
See job openings![A few CTD teammates in the office](/images/who-we-are.jpg)
Who we are
Effective and equitable public transit is essential to the social, economic, and environmental progress of Greater Boston. CTD’s mission is to apply modern principles of research, design, and technology to help riders use our transit system.
See who we are![A photo of an e-ink sign at Heath St with a Green Line trolley waiting with open doors next to the curb](/images/our-work-screens.png)
What we do
The teams in CTD are responsible for systems and processes vital to the MBTA’s success, and have delivered dramatic, meaningful, and measurable improvements.
See our work![CTD 'together apart' on a video call](/images/home-teams-gallery-1.png)
![CTD working agreements](/images/working-agreements.png)
How we work
CTD Working Agreements are simple, actionable steps that can help us approach our work in a way that ensures all people, thoughts, and ideas are welcomed and heard.
See how we work![CTD bakers show off their entries in the 2022 Pi Day Bakeoff](/images/join-our-team.jpg)
Join our team
Come join the MBTA Customer Technology team if you’d like to work on user-centered, equitable transit solutions for Boston and the Greater Boston area.
Come work with us